Shipping policy
Shipping Policy
Last updated: September 22, 2026
Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
- 🇵🇹 Portugal: 5–10 business days
- 🇪🇺 European Union: 5–12 business days
- 🌍 International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, postal delays, holidays, or circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.
From time to time, we may offer free shipping promotions.
Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, contact us as soon as possible. We cannot guarantee that we will be able to change the address after the order has been shipped.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us so we can investigate the shipment.
We are not responsible for delays caused by customs, courier services, incorrect addresses, or circumstances beyond our control.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and the product so we can assist you.
Contact
If you have any questions about your order or shipping, please contact our customer support team through the Contact Us page on our website.
Thank you for choosing us!